Installation Troubleshooting

 

If you encounter problems with installing of the product, proceed as follows and send to support@spearian.com (1) the contents of the generated log file and (2) if possible a video showing your computer screen during the process, at best created with Camtasia Studio or you can just use your cell phone camera:

 

1.Use Internet Explorer
 

2.Download the file http://downloads.spearian.com/SpearianForExcel/SpearianForExcel.exe and save it


 

3.Press Windows Key + R
 

4.Type cmd.exe


 

5.Type “cd downloads”


 

6.Start recording a video of the screen, e.g. with a camera.
 

7.Launch the installer “SpearianForExcel.exe /exelog installation.log”


 

8.Follow the instructions of the installer till the end
 

9.Send to me the shot video and the contents of the file installation.log – the file is in this directory –



or you can open the file with the command "notepad installation.log" and copy the contents and paste it into an email.

 

 

 

Copyright © 2013-2017 Jiri Pik

Document Version: Sunday, May 7, 2017